Terms & Conditions


These terms and conditions govern the use of the website www.lullalove.co.uk and your relationship with NH Trade Ltd. (official distributor of Lullalove in the United Kingdom) whose registered office is at Hawthorn Villas 21, Holmes Chapel, CW4 7AR, United Kingdom. These terms affect your rights and liabilities under law. If you do not agree to these Terms, please do not use the website. By ordering any of our goods or services, you agree to be bound by these Terms.

By using the Website you agree with these terms and authorise us to transmit information to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We reserve the right to

  • update these Terms at any time;
  • modify or remove, temporarily or permanently, this website without any notice to you;
  • disable any user account at any time, if in our opinion you have failed to comply with any of these terms.

By using this website, you confirm that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years of age;
  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects.

When you shop on the website we will require you to provide personal details for us to identify you. We will treat your personal information, such as your name, e-mail address, billing address, delivery address, credit card or other payment information, as confidential.

We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
We make no warranty that the function of the website will be uninterrupted and without errors, that the website or the server are free of viruses or anything else that may harm or destroy your device.

The Website may include links to third party websites that are not controlled by us. We are not responsible for the content on these third party website and we do not endorse you to visit these websites.

All orders are subject to acceptance and availability. Any orders placed by you on the website are treated as an offer to purchase the goods or services provided by us. We reserve the right to reject such offers at any time. The conclusion of a contract between you and us will take place when we

  • debit your credit, debit card or PayPal account
  • dispatch the goods to you, at which time we shall send you an e-mail dispatch confirmation.

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the website.
The risk for the products will be transferred to you once they have been delivered to the delivery address you provided when ordering on the website. We accept no liability when you provide an incorrect delivery address or where you fail to collect the products from the provided delivery address.

You have the right to cancel any contract completed with us within 28 days from the day on which you acquire physical possession of the goods.
Please note that we will only accept unused items in original packaging and with original tags still attached, you will be responsible for the costs of returning the goods to us. Shipping costs are non-refundable.

All prices on the website are in UK Pounds and inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right to change prices at any time without any notice to you.

Payment can be made by any of the specified payment methods. Payment will be debited and cleared from your account before the dispatch of the goods to you.
We accept following payment methods:

  • major credit/debit cards
  • PayPal
  • Bank transfer

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

The content of the website is protected by copyright, trade marks and other intellectual property rights and owned by us.
In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website.

You acknowledge that we do not guarantee and are not responsible for the security or privacy of the Website and any information provided by you. You must carry the risk associated with the use of the Internet.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.